Self Storage FAQs
- AlL
- Renting-and-Getting-Started
- Access
- Features-and-Amenities
- Flexibility-and-Changes
- Pricing
- Billing-and-Policies
What type of storage units are available?
We offer climate-controlled units, drive-up units, business storage, vehicle storage, and select units with electrical outlets.
What size storage unit is right for me?
Unit size depends on what you plan to store. Our Storage Unit Size Guide can help you estimate the right fit, or our team can assist you in choosing the best option.
Can I view the storage unit before I rent?
Yes. Contact our team and we’ll be happy to assist with viewing options or answering any questions before you rent.
Can I reserve a storage unit?
Yes. You can reserve a unit online without a credit card to secure availability before moving in. Reservation details will be provided during checkout.
What do I need to rent a storage unit?
To rent a unit, you’ll need a valid photo ID, a payment method for auto-pay, and proof of insurance for your stored items. If you don’t have your own insurance coverage, you can purchase coverage through us during the rental process.
How do I rent a storage unit online?
Renting online is quick and easy. Click Rent a Unit, choose your unit size, complete the checkout process, and receive access details once your rental is complete.
Do I need to be there with a staff member when I move in?
No. After renting online, you can move in on your own. All access details are provided by email and through your online account portal, allowing you to go directly to your unit during gate access hours.
You may use the facility map to help locate your unit when you arrive.
What are your gate access hours?
Gate access is available daily from 6:00 AM to 11:00 PM, allowing access at times that fit your schedule.
How do I access my storage unit?
Access is controlled through secure, gated entry using a personalized access code.
What happens if I forget my access code?
If you forget your access code, you can log into your online account portal to view the code. You can also press ***[cellphonenumber]# on any keypad to have your access code texted directly to your phone. The kiosk in the front lobby is also available during access hours to provide your access code.
Can someone else access my unit?
Yes. You may add additional authorized users to your account, or you may choose to share your access code with someone you trust. Please note that you are responsible for all activity associated with your access code.
When is on-site assistance available?
On-site assistance is available during office hours. If you need help outside of office hours, our team can be contacted by phone, text or email.
Do I need to purchase my own lock?
No! A high-security combination lock is included with every unit at move-in, so there’s no need to purchase one separately. If you prefer, you’re also welcome to use your own lock instead.
What temperature are climate-controlled units kept at?
Climate-controlled units are maintained between approximately 55°F and 80°F, helping protect stored items from extreme temperatures throughout the year.
What is the humidity level in climate-controlled storage?
Our climate-controlled units are dehumidified and maintained at humidity levels below 50%, helping reduce moisture-related issues such as mold, mildew, and corrosion.
Do any units have electrical outlets?
Yes. Electrical outlets are available in select units, including some outdoor 10×20 and 10×30 units, as well as select indoor units. Availability varies — contact us to find the right unit for your needs.
What is a SMART Unit?
A Smart Unit includes motion-sensing technology that monitors activity inside the unit. If movement is detected, you receive an alert for added visibility and peace of mind.
Smart Units are available in select units and are offered for an additional $12 per month.
How high is a storage unit?
Unit heights vary by building and unit type. Contact our team if ceiling height is an important factor for your storage needs.
What is the width of the storage unit doors?
Door widths vary by unit type:
Most outdoor units have doors approximately 9 feet wide, with some measuring 8 feet 8 inches
Indoor units vary by size, ranging from approximately 3 feet 8 inches on smaller units up to 8 feet 8 inches on larger units, with a few variations in between
If door clearance is important, please contact our team and we’ll help you choose the right unit.
Do you provide carts or dollies?
Yes. Flatbed carts are available at all entrances to our indoor climate-controlled building to make moving items in and out easier.
Is there a bathroom available?
Yes. A customer bathroom is available in the front lobby from 6:00 AM–11:00 PM daily. The lobby door is open during those hours, and your gate code is required to unlock the bathroom door.
Is Wi-Fi available at the facility?
Yes. Guest Wi-Fi is available in Building 6, our indoor climate-controlled building. No password is required.
Do you accept package deliveries?
Package delivery may be available with prior approval. Please contact us before having any packages, pallets, or freight delivered to the facility. For approved deliveries, we can receive packages at the office and deliver them to your unit for a $10/month package delivery service fee.
Do you offer business or commercial storage?
Yes. We offer flexible business storage options for inventory, equipment, documents, and other commercial needs.
Do you offer RV or boat storage?
No. We do not currently offer RV or boat storage.
Is there a long-term contract?
No. Rentals are month-to-month with a one-month minimum. Promotions do not require you to stay beyond the first month.
Are there any items I cannot store?
For everyone’s safety, certain items are not allowed in storage units, including fuel, propane, food, hazardous materials, firearms, batteries, liquids, waste, and items that may leak, smell, or attract pests. Storage units are for storage only and may not be used for sleeping, living, smoking, open flames, vehicle work, or loitering. See our full list here: What Not to Store.
How long can I rent a unit?
All rentals are month-to-month, with a one-month minimum. You may keep your unit for as long or as short a time as you need.
Can I change my storage unit size?
Yes. If your storage needs change, you may upgrade or downsize your unit based on availability.
How much notice is required before moving out?
Please let us know as soon as you have a move-out date. We appreciate at least 7 days’ notice when possible so we can provide move-out instructions and help close out your account properly.
What do I need to do when moving out?
Please let us know as soon as you have a move-out date. If advance notice is provided, we’ll send a scheduled move-out email and text with instructions. Once your unit is empty and clean, leave the door closed and unlocked, then let us know you’re finished by using the link in the email or by calling, texting, or emailing us. After we verify the unit, we’ll close out your account and send a confirmation email.
How much does a storage unit cost?
Pricing varies based on unit size, type, and availability. Current rates and promotions are displayed online during the rental process.
Do you offer move-in specials or promotions?
Yes. We regularly offer move-in specials on select units, often including 50% off for a promotional period. Promotions vary by unit size and availability, so check current unit listings for today’s offers.
Do storage unit prices increase over time?
Rental rates are locked for at least 365 days from move-in, providing predictable pricing without surprise increases during that period.
When are payments due?
Payments are due on the first day of each month. When you move in, your first month’s rent is prorated based on your move-in date, so you only pay for the days you actually use.
Is auto-pay required?
Yes. To keep billing simple and avoid missed payments, auto-pay is required for all rentals. You can use a credit card, debit card, or ACH payment, and rent is charged automatically on the 1st of each month.
Why am I charged for the second month at move-in if I rent after the 15th?
Your first month is prorated at move-in. If you move in after the 15th, the full second month’s rent is also collected at move-in so your account is current for the next billing cycle.
Are there late fees?
Yes. If payment is not received by the 4th day of the month, a $20 late fee is applied on the 5th day. Continued non-payment may result in restricted access or additional fees.
Do I need insurance for the contents of my unit?
Yes. Insurance is required for all stored items. You may either purchase insurance through us or provide proof of your own renter’s or homeowner’s insurance.
Are stored vehicles required to be insured?
Yes. All stored vehicles must maintain active vehicle insurance at all times while stored at our facility.
What is the administrative fee for?
The administrative fee helps cover account setup, documentation, and processing associated with your rental. This fee also covers the lock that is included with your unit.
What is your refund policy?
Move out by the 15th and receive a prorated rent refund once your unit is empty, clean, and ready to re-rent. No rent refunds are issued for move-outs after the 15th. Refunds apply to monthly rent only; fees, insurance, locks, merchandise, late fees, and other charges are non-refundable.
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